Privacy Policy

1. Data Controller

This Privacy Policy applies to SMTstor-branded websites and related services. The controller of personal data is Zhongchen Information Limited (incorporated in Hong Kong). We have not appointed an EU representative; if you are in the EEA and wish to exercise your rights, contact us directly at the email below.

2. Information We Collect

We collect information you provide (registration details, order data, contact forms, support tickets) and technical data collected automatically (device type, browser, logs, IP address, usage statistics). Traffic-source and conversion attribution data are recorded only after you consent to analytics cookies.

3. How We Use Information

We use personal data to provide and deliver services, process orders and refunds, respond to inquiries, secure the platform, improve products and the website, and comply with legal obligations. We do not sell your personal information.

4. Storage and Security

Data is stored on infrastructure with appropriate technical and organizational measures, including encrypted transmission, access controls, and periodic security reviews. No method of internet transmission is completely secure.

5. Sharing and Disclosure

We may share necessary data with payment processors, cloud hosting, email and support tools, and analytics providers (with your consent), bound by contractual confidentiality and security obligations. We may also disclose information when required by law or to protect rights and safety.

6. Retention

We retain personal data only as long as needed for the purposes collected or as required by law. Order and financial records may be kept longer for accounting, tax, and dispute resolution; anonymized statistics may be retained longer.

7. Cookies and Analytics

Essential cookies keep the site secure and functional. Analytics cookies are enabled only after explicit consent to understand usage and improve experience. Advertising cookies are not currently enabled on this website. See our Cookie Policy.

8. Your Rights

Under Hong Kong's Personal Data (Privacy) Ordinance (PDPO) and applicable GDPR principles (where relevant), you may request access, correction, deletion, or restriction of processing, and withdraw consent (without affecting lawfulness of prior processing). Contact us at the email below; we will respond within a reasonable period.

9. Policy Updates

We may update this policy from time to time. Material changes will be communicated via website notice or email.

10. Contact Us

For privacy-related questions, contact: support@smtstor.com

This Privacy Policy is established and interpreted by Zhongchen Information Limited (Brand: SMTstor, incorporated in Hong Kong).