Refund & Cancellation Policy

1. Scope

This policy applies to digital products, software licenses, and online services purchased through SMTstor websites, provided by Zhongchen Information Limited (incorporated in Hong Kong). The collecting entity for a specific order is disclosed at checkout.

2. Refund Request Window

Within 30 days of purchase, you may request a refund if the digital product was not delivered, is unusable, or materially differs from the order description. Requests after 30 days are reviewed case by case without guarantee of approval.

3. Digital Goods Exceptions

If you have downloaded, activated, consumed, or materially used digital content (including obtaining download links, unlocking license keys, or confirming delivery), statutory withdrawal or full refunds may not apply. We will assess unused portions, evidence of technical failure, and applicable law on a case-by-case basis.

4. How to Apply

Email support@smtstor.com with your order number, purchase email, product name, and reason for refund, plus screenshots or error details if available. We confirm receipt within 24 business hours and aim to resolve within 5–10 business days after receiving complete information.

5. Order Cancellation

Before digital delivery, you may request cancellation via the same email address. Orders already delivered or with access granted are subject to Sections 2–3 above.

6. Complaints and Unresolved Issues

If you are dissatisfied with the outcome, you may contact support@smtstor.com within 14 days to request a review. We aim to resolve disputes within a reasonable period.

This policy is established and interpreted by Zhongchen Information Limited (Brand: SMTstor).