Customer Support

Zhongchen Information Limited (SMTstor) provides product and technical assistance.

Support Email

Please email support@smtstor.com. We do not currently offer phone support—use email and include your order number and a clear description of the issue.

Response Time

We respond within 24 hours on business days. For urgent issues, signed-in users may submit a ticket via the dashboard for prioritized handling.

Other Contacts

General inquiries: hello@smtstor.com
Business partnerships: business@smtstor.com